Mandatory Requirements

Fluent in English with excellent written and verbal communication skills. Proficiency with Twilio APIs (Voice, Messaging, Programmable Voice) and experience using Twilio Studio for designing IVR workflows and call routing logic. Familiarity with Twilio REST APIs, webhooks, and Elastic SIP Trunk configuration. Ability to process and utilize custom SIP Headers for integrations and experience with Twilio Elastic SIP Trunking to interface with telephony systems. Proficiency in programming languages like C#, Python, or JavaScript. Ability to write custom scripts for backend logic and external integrations. Solid understanding of RESTful services and web technologies (HTTP, JSON, webhooks). Experience integrating IVR systems with Databases (SQL/NoSQL), Telephony systems, CRM platforms, and external applications/APIs using provided code/interfaces. Understanding of high availability and redundancy best practices for telephony systems. Ability to troubleshoot call flow issues, latency, SIP errors, and Twilio-related service incidents. Experience in optimizing call flows for better user experience and system performance. Ability to work with cross-functional teams to gather business and technical requirements. Comfortable working in agile or collaborative environments. Strong documentation and communication skills.

Desirable Requirements

Experience with CI/CD pipelines for voice applications. Exposure to cloud platforms like AWS, Azure, or GCP. Familiarity with OAuth2, JWT, or secure API handling. Basic knowledge of telecom protocols (SIP, RTP, etc.).

Summary of Requirements:  Twilio APIs, Twilio Studio, IVR, Twilio REST APIs, Elastic SIP Trunk, SIP Headers, C#, Python, JavaScript, RESTful services, HTTP, JSON, SQL/NoSQL, SIP errors, CI/CD pipelines, AWS, Azure, GCP, OAuth2, JWT, SIP, RTP.